Accessibility Statement

Our Commitment to Accessibility

Ride Health is committed to ensuring that our website and platform are accessible to everyone, including people with disabilities. Accessibility is central to our mission — we serve older adults, people with disabilities, and people with complex health needs, and we believe our digital experiences should reflect the same standards of dignity and inclusion that guide our transportation services.

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines, developed by the World Wide Web Consortium (W3C), help ensure that web content is accessible to people with a wide range of abilities and disabilities.

Accessibility Measures

Ride Health takes the following measures to ensure accessibility:

• Include accessibility as part of our product development process and design system
• Conduct regular accessibility audits of our website and platform using automated tools and manual testing
• Train our development and design teams on accessibility best practices
• Provide alternative text for images and meaningful labels for form elements
• Ensure keyboard navigability throughout our website and platform
• Maintain sufficient color contrast ratios for text and interactive elements
• Support screen readers and other assistive technologies
• Use semantic HTML to ensure proper document structure and navigation

Conformance Status

We are continually working to improve the accessibility of our website and platform. While we strive for WCAG 2.1 AA conformance, we recognize that accessibility is an ongoing effort and some content may not yet be fully accessible. We are actively working to identify and address any gaps.

Our current accessibility efforts include regular audits, user testing with assistive technologies, and an active remediation backlog for identified issues.

Accommodations

If you need assistance accessing any part of our website or platform, or if you require information in an alternative format, please contact us. We are committed to providing accommodations to ensure you can access the information and services you need.

Feedback

We welcome your feedback on the accessibility of our website and platform. If you encounter accessibility barriers or have suggestions for improvement, please let us know.

Third-Party Content

Our website and platform may include content or integrations from third-party providers. While we encourage our partners to adhere to accessibility standards, we cannot guarantee the accessibility of third-party content. If you encounter accessibility issues with third-party content on our site, please contact us so we can work to address the issue.