Privacy Policy

We collect information you provide directly to us, including when you create an account, request a demo, submit a contact form, or communicate with us. This may include your name, email address, phone number, organization name, job title, and any other information you choose to provide.

We automatically collect certain information when you use our platform, including IP address, browser type, device information, pages visited, and usage patterns. We may also collect information through cookies, web beacons, and similar technologies.

When providing transportation management services, we may collect information about passengers including names, contact information, pickup and drop-off locations, appointment details, mobility requirements, and other information necessary to coordinate safe and appropriate transportation.

We use the information we collect to provide, maintain, and improve our transportation management platform and services. This includes scheduling and coordinating rides, communicating with drivers and healthcare providers, monitoring ride quality, and generating reports for our clients.

We also use your information to respond to your inquiries and requests, send you technical notices and support messages, communicate about products and services, and comply with legal obligations.

We share information with transportation providers as necessary to coordinate and complete rides. We share information with our clients (healthcare organizations) as necessary to fulfill our contractual obligations and provide reporting.

We may share information with service providers who perform services on our behalf, such as cloud hosting, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may disclose information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, or safety of Ride Health, our users, or the public.

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption at rest and in transit, access controls, audit logging, and regular security assessments.

We maintain HIPAA compliance for all Protected Health Information and hold SOC 2 Type II certification. For more details about our security practices, please visit our Security & Compliance page.

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. When information is no longer needed, it is securely deleted or anonymized.

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data. You may also have the right to opt out of certain uses of your information.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable law.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us at: privacy@ridehealth.com or by mail at Ride Health, Inc., New York, NY 10001.