The transportation partner built for PACE
68% of PACE leaders cite transportation as one of their top operational challenges. Ride Health is purpose-built to solve it — with hybrid fleet optimization, IDT integration, and the operational rigor PACE demands.
- Hybrid by design — optimize your fleet, not replace it
- Built around the IDT — real-time visibility for care teams
- Operational rigor — 24/7 monitoring with PACE-specific protocols
Why Transportation Is Different in PACE
PACE transportation is not a commodity. It is a clinical service that directly impacts participant health, safety, and program quality.
Participants, Not Passengers
PACE participants have complex, evolving needs — from wheelchair accessibility and cognitive support to behavioral considerations. Generic ride-hail solutions cannot accommodate these realities.
The IDT Must Be Connected
Transportation decisions in PACE are clinical decisions. The Interdisciplinary Team needs real-time visibility into ride status, participant behavior, and transportation barriers to care.
In-House Fleets Need Optimization, Not Replacement
Most PACE organizations operate their own vehicles. The challenge is maximizing in-house capacity while having a reliable overflow network for what your fleet cannot cover.
Compliance Is Non-Negotiable
CMS audits, state regulations, and PACE-specific requirements demand detailed documentation, ride-level reporting, and policy enforcement baked into every workflow.
Purpose-built for complex ride coordination
Every detail about a passenger — mobility, communication, behavioral needs — shapes how rides are planned and executed.
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Create Ride — Setup
Configure ride details, assign passengers from your roster, and set pickup/drop-off locations in a single streamlined workflow.
What Ride Health Delivers
A complete transportation operations platform and service designed for the way PACE actually works.
Flexible Service Tiers
Assign participants to service levels based on acuity — from independent ambulatory rides to attendant-assisted, door-through-door, and bariatric transport — with the right vehicle and driver every time.
Hybrid Fleet Optimization
Maximize your in-house fleet utilization with intelligent routing and manifest optimization, then seamlessly overflow to vetted third-party providers when capacity is exceeded.
IDT Visibility & Communication
Give your Interdisciplinary Team real-time ride tracking, automated status notifications, and ride history integrated into care planning workflows.
Participant & Caregiver Experience
Automated ride reminders, real-time ETA updates, and a dedicated support line so participants and their families always know what to expect.
Designed to Scale
Whether you serve 200 or 5,000 participants across multiple sites, the platform scales with configurable rules per center, region, or program.
Compliance & Reporting
Audit-ready ride-level data, utilization dashboards, and cost reporting aligned with CMS requirements and state-specific PACE regulations.