Technology that sees the whole person
Effective ride coordination is more than ordering a vehicle. The details matter: patient location and accessibility nuances, communication preferences and psychosocial needs, available supply. Our platform maps each person's unique needs to coordinate an optimized experience.
Purpose-built for complex ride coordination
Every detail about a passenger — mobility, communication, behavioral needs — shapes how rides are planned and executed.
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Create Ride — Setup
Configure ride details, assign passengers from your roster, and set pickup/drop-off locations in a single streamlined workflow.
Built around real workflows
Whether you run a PACE center, I/DD day services, a health plan benefit, or discharge rides for a hospital system, the core steps are the same: Plan → Execute → Govern.
Plan
- Persistent passenger profiles: Baseline roster import or API integration with your EHR; enrich with preferred locations, mobility constraints, service level needs, and communication preferences
- Ride types for all use cases: One-way (discharge), round-trip (appointment), multi-part (pharmacy stop), and recurring subscriptions (day center)
- Delegation and permissions: Ride creation and viewing permissions configurable across your staff coordinators, the Ride Health team, and passengers/caregivers
Execute
- Hybrid network: Smart offer logic load-balances across your in-house/dedicated fleet and third-party overflow providers (traditional NEMT, TNC via Uber and Lyft, plus emerging autonomous providers)
- 24/7/365 Ride Success team: Skilled agents responding to automated ride alerts and inbound communications from passengers, coordinators, and drivers
- Fleet management: For organizations with in-house or dedicated fleets—dispatch, vehicle, and/or driver management so you can focus on care
Govern
- Custom instance: Configure users, teams, permissions, saved locations, preferred fleets, funding sources, usage guardrails, benefit structure, passenger allotments, and more
- Reporting: CSV exports, customizable dashboards, and encounter-level feeds—from operational leadership to authorization and claims teams
- Client Success: Work with our team to strategically grow and optimize your program, benefitting from scaled experience across populations and use cases
Integrations
Ride Health connects with the systems your teams already use.
EHR / EMR Systems
Epic, Cerner, CollabriOS, Intus Care
Health Plan & TPA
Eligibility, claims, and authorization systems
I/DD Case Management
Therap, iCareManager
And more
Ask us about your system